FAQ
1. How long does delivery take?
Once your payment is confirmed and your order is processed, we aim to deliver within 4-5 business days, depending on your location.
Delivery Timeframes:
- Order Cut-Off Time: 2 PM (South African Standard Time)
- Processing & Handling: 0 - 2 Business Days (Monday - Friday)
- Shipping & Transit: 3 - 5 Business Days (Monday - Friday)
For full details, refer to our Delivery Policy.
2. What are the delivery charges?
Our shipping rates are based on the total weight of your order.
Delivery Cost by Weight:
- 0kg–9.9kg: R79 → Small/individual items
- 10kg–19.9kg: R120 → Medium-sized products (e.g., air fryers, drying racks)
- 20 - 39.9 kg: R199 → Large items (e.g., headboards with detachable legs)
- 40 - 59.9 kg: R299 → Large items (e.g., headboards with fixed legs)
- 60 - 79.9 kg: R399 → Multiple larger items (e.g., bar stools)
- 80 - 99.9 kg: R499 → Bulkier items in a single shipment
- 100 - 199.9 kg: R599 → Large bulk orders
-
200kg–100000000kg: R699 → Very large items or multiple oversized products (e.g., leather couch sets)
3. Can I update my delivery address after placing an order?
We allow address changes within 24 hours of purchase. If your order has not yet entered the shipping process, we can update your delivery details. Please contact us at sales@mega-cart.co.za as soon as possible.
4. Do you offer international shipping?
Currently, we only ship within South Africa. Please ensure that you provide a physical street address, as we do not deliver to PO Box addresses.
5. How can I track my order?
Once your order has been dispatched, we will send you a tracking number along with a link to monitor your delivery in real-time. Track Your Order
6. How do I request a return?
To initiate a return, contact us within 7 days of receiving your order at sales@mega-cart.co.za.
If your item is damaged or defective, we may request photos to help us assess the issue before proceeding with your return.
For further details, please refer to our Return Policy.
7. Who covers return shipping costs?
- Change of Mind: The customer is responsible for return shipping fees.
- Faulty/Damaged Products: MegaCart will cover the cost of return shipping for defective or damaged items.
8. Is there a fee for returning an item?
Yes, if you are returning an item due to a change of mind, a 15% restocking/handling fee will be deducted from your refund.
9. What happens if my item is defective or arrives damaged?
If you receive a faulty or damaged product, we will arrange for a replacement (if available) or issue a full refund for the item.
10. What are the conditions for returns?
To qualify for a refund or exchange, returned items must:
- Be unused and in their original packaging
- Have no signs of wear, damage, or modification
11. How long does it take to process a refund?
Once we receive the returned product, your refund will be processed within 72 hours.
For additional details, check our Refund Policy.
12. How can I get in touch with customer service?
For any inquiries, you can reach our customer support team through:
- Email: sales@mega-cart.co.za
- Phone: +27 75 345 9494
- Business Hours: Monday - Friday, 8:00 AM - 4:30 PM
13. What payment methods do you accept?
We accept secure payments via PayFast, including:
- Visa & Mastercard Debit Cards
- Visa & Mastercard Credit Cards
- Snapscan
- Zapper
14. Business Information
Megacart Trading PTY Ltd (Registration Number - 2024/459691/07)
Business Address: 50 Constantia Boulevard, Constantia Kloof, Roodepoort, 1709, South Africa
Email: sales@mega-cart.co.za
Phone: +27 75 345 9494
Operating Days/Hours: Monday - Friday, 8:00 AM - 4:30 PM (SAST)
Order Cut-off Time: 2 PM